Shipping Policy
We aim to dispatch the next business day, but bespoke dye lots may extend handling to five days. You will receive tracking when the label is printed, not when the parcel is collected, so don’t panic if the carrier site shows no movement for twenty-four hours.
UK
Royal Mail Tracked 48, two to three business days, free over £120.
Express upgrade via DHL Next Day cut-off 2 pm weekdays.
Europe
DHL Road, three to five business days, priced at cart.
Customs clearance is handled by DHL; any VAT or duty is collected at checkout so nothing is owed on arrival.
USA & Canada
UPS SurePost five to seven days, free over $150.
Alaska, Puerto Rico, and remote Canadian territories may take two additional days.
Rest of World
DHL Express, three to six business days, rate quoted live.
Import taxes are your responsibility and vary by country; we cannot mark parcels as gift as that violates customs law.
Failed Delivery
Carrier leaves a card or email. You have seven days to rearrange before the parcel returns to us. Second shipping attempt is charged at cost.
Lost Parcels
Declared lost after seven days domestic, fourteen international. We replace or refund immediately and claim with carrier ourselves.
Climate Offset
We fund mangrove restoration through SeaGrass Grow for every outbound shipment. You receive a certificate number in tracking email.